Your First 30 Days with Tecnico Desk

Everything starts with a short conversation. The Security Fit Call is a 20 to 30 minute video call where we learn about your business, your current IT setup, and the concerns that brought you here.

• We ask about your platform (Microsoft 365, Google Workspace, or both), your team size, your industry, and any upcoming compliance needs.
• We listen for the problems that matter most to you, whether that is a recent security scare, an upcoming cyber insurance renewal, or simply not knowing where things stand.
• No pressure, no hard sell. If we are not the right fit, we will say so. We would rather point you in the right direction than take on work we cannot do well.

Based on what we learn in the fit call, we send you a clear proposal. It includes scope, pricing, and a realistic timeline. No jargon, no hidden fees, no 40-page contract.

• For most new clients, we recommend starting with Tecnico Ready (our security review) to establish a baseline. This gives both of us a clear picture of where your environment stands before any changes are made.
• If ongoing managed security or IT support is part of the conversation, we include that in the proposal so you can see the full picture.
• You review the proposal, ask questions, and decide when to start. There is no expiration date and no pressure to rush.

Once you give the go-ahead, we begin the discovery phase. This is where we look under the hood of your environment to understand what is configured, what is exposed, and what needs attention.

• With your approval, we gain read-only access to your Microsoft 365 or Google Workspace environment. You control what we can see, and we document every permission we request.
• We review identity settings, email security, sharing permissions, backup status, admin access, and compliance posture.
• No changes are made during discovery. This is observation and documentation only. We are building the map before we recommend a route.

This is the most valuable part of the first 30 days. You receive a clear, written security review with prioritized findings specific to your environment.

• Each finding includes what it is, why it matters, and what to do about it. We write for business owners and office managers, not just IT people.
• Findings are ranked by risk so you know what to address first and what can wait.
• We walk through the review together in a live call. You can ask questions, push back, and tell us what fits your budget and timeline.

With your approval, we begin addressing the highest-priority findings from the security review. Nothing changes without your sign-off.

• Changes are documented and communicated before they happen. If a change will affect how your team works (for example, enabling multi-factor authentication), we coordinate the rollout so it goes smoothly.
• We handle the technical work. You make the business decisions. We will explain the tradeoffs clearly so you can choose what makes sense for your team.
• Common early wins include tightening email security, fixing sharing permissions, enabling MFA, and setting up a tested backup.

By the end of the first month, you transition from onboarding to ongoing partnership.

• If you are on Tecnico Defend (managed security), monitoring and ongoing security oversight begins. We watch for threats, configuration drift, and new risks so you do not have to.
• You receive your first monthly security report, a short summary of what was done, what was found, and what is coming next.
• Recurring check-ins are scheduled based on your preference, whether that is weekly, biweekly, or monthly. You always have a direct line to your team.